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Updated guidance from the Legal Ombudsman as to its approach to complaints about legal fees

How the Legal Ombudsman approaches fees complaints

One of the major areas for complaint is overall service cost. We don't do detailed cost analysis, but if a complainant wants a detailed forensic bill ...

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Robin Stewart -v- HCC Solicitors, SCCO (Master Rowley) 17/10/17 - Solicitors' Bill reduced from £130k to £76k

The case demonstrates that, from a client's perspective, time for assessment has not expired simply because their solicitors say it is so. It is also ...

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