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Updated guidance from the Legal Ombudsman as to its approach to complaints about legal fees

How the Legal Ombudsman approaches fees complaints

One of the major areas for complaint is overall service cost. We don't do detailed cost analysis, but if a complainant wants a detailed forensic bill ...

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Refund of £2,715.50 from legal fees deducted following a road traffic accident in May 2016

Celebrating with a holiday

We were instructed by Mr & Mrs L in October 2017 and they have had to wait for a long time to receive their refund, because their case was pu...

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James Logan : refund of £6,400 being spent on new car

James is using his refund to treat his partner to a new car

We were really pleased to have secured James a refund of £6,400 in legal fees this week. James only instructed us on 28th June, having suspected that ...

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James Murray -v- DG Law

An object lesson in why you should go straight to the experts

I would highly recommend this company as they don't treat you like a money pit, they treat you as a proper person. I suffer from dyslexia and sometime...

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Time to ditch 100% success fee model, costs expert says - Litigation Futures

Success fees have been overcharged

CMLF Director Mark Carlisle quoted in "Litigation Futures" on 20/09/18

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